Shipping policy
Shipping Policy
At Relievana, we know you're looking forward to receiving your order. That's why we work hard to process and ship every order as quickly as possible.
Order Processing
- Orders are typically processed within 24–48 hours (Monday–Friday, excluding public holidays).
- Once your order has been shipped, you'll receive a confirmation email with a tracking number so you can monitor your delivery.
Delivery Times
Estimated delivery times are:
- United States: 7–12 business days
- Canada: 7–12 business days
- United Kingdom: 7–12 business days
- Australia: 7–12 business days
Please note that these are estimated delivery times. Many orders arrive sooner depending on your location and local carrier performance.
Shipping Carriers
We partner with trusted logistics providers such as DHL eCommerce, USPS, YunExpress, and other reliable regional carriers to ensure safe and timely delivery.
Tracking Your Order
Every order includes a tracking number.
Tracking information is usually available within 24–72 hours after your order has been dispatched.
Customs & Import Duties
International orders may be subject to customs duties, taxes, or import fees depending on your country's regulations.
These charges, if applicable, are the responsibility of the customer.
Shipping Delays
Although we strive to deliver every order on time, delays may occasionally occur due to circumstances outside our control, including:
- Customs inspections
- Severe weather
- Carrier delays
- Peak holiday seasons
We appreciate your patience should these situations arise.
Need Help?
If you have any questions regarding your shipment, please contact us anytime at:
We'll be happy to assist you.